Return policy

Thank you for choosing Usminiin for your shopping needs! The terms outlined here apply to any purchases you make via our services.

Interpretation and Definitions

Interpretation Terms defined in this document are denoted with initial capitalization. These definitions apply regardless of whether they are used in singular or plural form.

Definitions

  • Company: Also known as "Usminiin," "We," "Us," or "Our."
  • Goods: Products that are offered for purchase through our service.
  • Orders: Your formal request to buy Goods from us.
  • Service: The online platform provided by Usminiin, including its related functionalities.
  • You: Refers to both individuals and entities using our Service.

Order Cancellation Policy You are entitled to cancel any Order within 30 days without needing to provide any reason.

Cancellation Deadline The cancellation window is 30 days from the date you receive the Goods, or a third party other than the carrier and designated by you takes possession of them.

Cancellation Process You may inform us of your decision to cancel your Order through any of the following methods:

  • Phone: +1 (616) 233-0063
  • Email: [email protected]
  • Address: 1551 Lake Dr SE, Grand Rapids, MI 49506

Refunds are processed using the original payment method, and no additional fees will be charged.

Return Conditions For a return to be accepted, the following conditions must be met:

  • Purchase Date: The Goods must have been purchased within the last 30 days.
  • Packaging: Items must be returned in their original packaging.

Non-Returnable Goods Some items are not eligible for return, including:

  • Customized or personalized products.
  • Items that degrade quickly, are perishable, or have passed their expiration date.
  • Products that are not suitable for return due to health protection or hygiene reasons, if opened after delivery.
  • Goods that become inseparably mixed with other items after their delivery.

Returns that do not meet these criteria may be rejected at our discretion.

Please note, sale items can only be refunded in accordance with local law; typically, sale items are non-refundable.

How to Return Goods You are responsible for covering the return shipping costs and for the risk of loss or damage during transit. Please return items to:

  • Address: Kingsley, Grand Rapids, Michigan 49506, United States

We suggest using a trackable and insured shipping method as we cannot be liable for missing or damaged goods. Refunds are issued upon our receipt of the returned Goods or evidence of their shipment.

Gift Returns If the item was a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. A gift certificate will be mailed to you once the returned item is processed.

If the item wasn’t designated as a gift, or the giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Contact Information For inquiries regarding our Return and Refund Policy, please contact us:

  • Phone: +1 (616) 233-0063
  • Email: [email protected]
  • Address: 1551 Lake Dr SE, Grand Rapids, MI 49506